FAQ’s

 

How do you use their towers?

How do we do it?

 

How do I manage my account if there is no physical store?

Account Management

 

How do I activate my phone?

Activating Your Device

 

How does billing work?

Billing

 

If I bring my cellphone with me, how do I activate it?

BYOD (Bring Your Own Device – bring your cellphone with you)

 

Do you have insurance for my phone?

Device Protection

 

What is a FlexWallet and do I have to have it?

FlexWallet

 

Can I keep my cellphone number?

Number Transfers

 

How do I order a new phone?

Ordering and Shipping

 

Do you have free roaming if I’m traveling or out of my service area?

Roaming

 

How do I get my phone to work?

SIM Cards

 

If I participate in the Strive for 5 program and get a free cellphone bill, what will I have to pay?

Taxes, Fees, and Surcharges

 

Is unlimited really unlimited to infinity and beyond?

Unlimited Data Plans