Can I keep my current wireless phone number?
Yes, During the order process it will give the option for service transfer, simply choose transfer service to this device and fill in the requested information. Information neeeded to complete the number transfer includes: wireless phone number, current carrier name, current carrier account number (found on current carrier bill), PIN (if applicable; will be a 4-10 digit number) and your name as it is displayed on your current wireless phone bill. Flash Wireless will transfer your wireless number once you confirm your transfer information by logging into www.flashwireless.com. We suggest that you receive your device before transferring your number.
Can I transfer a landline (local telephone number for my home) to a Flash Wireless account?
Yes, During the order process it will give the option for service transfer, simply choose transfer service to this device and fill in the requested information. Information needed to complete the number transfer includes: Landline phone number, current service provider name, current service provider account number (found on bill), PIN (if applicable; will be a 4-10 digit number) and your name as it is displayed on your current phone bill. Flash Wireless will transfer your wireless number once you confirm your transfer information by logging into www.flashwireless.com. We suggest that you receive your device before transferring your number.
Can I transfer my number between Flash Wireless networks?
Yes. To transfer your service to another Flash Wireless network, simply place a new order online at www.flashwireless.com and choose to transfer your Flash Wireless number during the ordering process.
Can I transfer my number from No Contract to a postpaid (contract) plan?
Yes. If you want to transfer your Flash Wireless No Contract account to a postpaid (contract) account, please contact Flash Wireless Customer Care at 888-226-2141.
Can I keep my current landline or wireless phone number?
Yes, during the order process, you will have the ability to indicate you would like to transfer your phone number to Flash Wireless. Information needed to complete a transfer request includes: Your wireless phone number, current carrier name, current carrier account number (found on current carrier bill), PIN (if applicable; will be a 4-10 digit number) and your name as it is displayed on your current wireless phone bill. Flash Wireless will transfer your wireless number and request a final confirmation from you that you are ready to complete the transfer. It is suggested that you receive your device before transferring your number.
Can I transfer my number from another Flash Wireless product?
Yes, to transfer your service from one Flash Wireless product to another. Simply place a new order for the service you would like. During the order process, you will have the ability to indicate you would like to transfer your phone number. Complete the information and the transfer request will be made. Flash Wireless will transfer your wireless number and request a final confirmation from you that you are ready to complete the transfer. It is suggested that you receive your device before transferring your number.
How long will transferring (switching) my wireless phone number take?
Wait at least 4 business hours for the transfer of your number to complete. Once complete, you will be notified by email. Please note: A number transfer submitted after 5 pm EST may not complete until the next business day, and a number transfer submitted on Friday after 5 pm EST may not complete until Monday morning. Transferring a landline number may take up to 10 business days.
Will I lose service while my order is processing?
No. We schedule the port /transfer to occur the day after your phone is scheduled to be delivered. This gives you time to fully charge your new phone.
Can I transfer my cell phone number to my new phone?
Absolutely, as long as you are porting a local number (i.e. not trying to move a Boston area code to a billing address in Miami) it’s a snap. If you’re not sure, just give us a call.
Can I transfer my home phone number to my new phone?
Absolutely, In fact, it’s widely reported that as much as 20% of the U.S. has gone totally wireless and either ported their landline to their mobile phone or turned it off entirely. This transfer carries the same restriction as wireless, though – it has to be a number that is “local” to your geographic area.
Should I cancel my current service?
No. Your current number must be active in order for it to be transferred to your new phone. Once the port/transfer is complete your current carrier will automatically cancel your service though it’s always a good idea to call them just to make sure your account is closed.
What do you need in order to port/transfer a number to my new phone?
The account holder’s name, account number, the account password, service address and phone number(s) to be ported.
Can I port from another carrier if I’m still under contract or owe a balance?
Yes. However, changing carriers will not release you of any obligations you have with your old carrier.
How do I submit my port request?
After you receive your new device, call customer care at 1-866-735-3324 FREE to complete your port.
Once my port is complete, how will I know?
We will send you an email notification upon the success of your port-in request containing everything you need to activate your new device with your transferred number.