Ordering and Shipping

Yes, bank debit cards and prepaid debit cards are acceptable forms of payment for service, equipment and accessories.

If you are purchasing No Contract service, you will be charged for your activation fee and monthly service and applicable taxes when you place your initial order. You will see a single credit or debit card charge for your equipment purchases, device protection (if purchased), first month’s service, activation fee and any applicable taxes or shipping fees from Flash Wireless. If you are purchasing a 2 year contract service, you will be charged for the subsidized price for the device, activation fee and applicable taxes when you place your initial order. You will see a single credit or debit card charge for your equipment purchase, activation fee and applicable taxes and shipping fees from Flash Wireless. Your monthly charges, add-on services and applicable taxes and fees will appear on your first monthly statement. If you are purchasing Small Business service, you will be charged for your device, activation fee, monthly service and applicable taxes when you place your initial order. You will see a single credit or debit card charge for your equipment purchase, activation fee and applicable taxes and shipping fees from Flash Wireless. Your first monthly statement will include your new monthly charges, add-on services and applicable taxes and fees.

Yes, a 2 year contract plans require a credit check.

Every shipping box contains a return label, packing slip and welcome letter in addition to your purchased items. Every device kit contains a phone, battery, USB charging cable, wall outlet charger and reference guide. Depending on the phone model, additional components such as an SD card may be included.

All Flash Wireless customers receive a brand new phone, unless it is specifically designated as a Certified Pre-Owned device. Each phone is opened before shipment for programming and quality assurance only. This is the same policy followed by carrier stores, where new phones are opened, programmed and checked for quality assurance prior to the customer being handed the phone.

Once the phone is activated, the phone will be shipped via FedEx to the customer. Orders received by 2 p.m. (EST) will be shipped the same day; however, delivery depends on the shipping method selected by the customer. Shipments to a PO Box will be sent via USPS and may add an additional day to the delivery time.

You will receive updates as to the status of your order via the email address you provided in the checkout process. You can also visit the Flash Wireless website and click the Order Status link anytime to track your order.

Upon completion of your order, you will receive an order confirmation page with an order number, as well as an order confirmation email containing the same information. If you don’t see a confirmation page with an order number, your order was not completed and accepted.

In order to expedite your order, shipping and billing addresses should be the same. If the addresses are different, your order may be delayed.

Yes, you can purchase a device without a new service plan through your customer portal by clicking Upgrade Device under the “My Flash Wireless” tab. Flash Wireless devices can only be used with Flash Wireless service.

No, signatures are not required.

Your device charges will be automatically refunded less shipping costs. Please contact Flash Wireless Customer Care at 888-226-2141, Monday through Saturday 8 a.m. – 1 a.m. and Sunday 9 a.m. – 9 p.m. (EST), to reorder or activate your own device.

As part of your application for service, Flash Wireless requires a valid credit card, bank debit card or prepaid debit card for your monthly service charge, activation fees, and applicable sales taxes. Your card will also be billed for any equipment or accessory purchases.

Yes, residential customers may only order up to Six (6) lines per account. However, you can have 5 accounts per address.