Can I use a prepaid card to place my order?
Yes, bank debit cards and prepaid debit cards are acceptable forms of payment for service, equipment and accessories.
When will I be billed for my activation fee and monthly service?
If you are purchasing No Contract service, you will be charged for your activation fee and monthly service and applicable taxes when you place your initial order. You will see a single credit or debit card charge for your equipment purchases, device protection (if purchased), first month’s service, activation fee and any applicable taxes or shipping fees from Flash Wireless. If you are purchasing a 2 year contract service, you will be charged for the subsidized price for the device, activation fee and applicable taxes when you place your initial order. You will see a single credit or debit card charge for your equipment purchase, activation fee and applicable taxes and shipping fees from Flash Wireless. Your monthly charges, add-on services and applicable taxes and fees will appear on your first monthly statement. If you are purchasing Small Business service, you will be charged for your device, activation fee, monthly service and applicable taxes when you place your initial order. You will see a single credit or debit card charge for your equipment purchase, activation fee and applicable taxes and shipping fees from Flash Wireless. Your first monthly statement will include your new monthly charges, add-on services and applicable taxes and fees.
Is there a Credit Check for a 2 year contract?
Yes, a 2 year contract plans require a credit check.
What’s in the box?
Every shipping box contains a return label, packing slip and welcome letter in addition to your purchased items. Every device kit contains a phone, battery, USB charging cable, wall outlet charger and reference guide. Depending on the phone model, additional components such as an SD card may be included.
The phone I received seems to have been opened.
All Flash Wireless customers receive a brand new phone, unless it is specifically designated as a Certified Pre-Owned device. Each phone is opened before shipment for programming and quality assurance only. This is the same policy followed by carrier stores, where new phones are opened, programmed and checked for quality assurance prior to the customer being handed the phone.
How long will it take for a phone to ship?
Once the phone is activated, the phone will be shipped via FedEx to the customer. Orders received by 2 p.m. (EST) will be shipped the same day; however, delivery depends on the shipping method selected by the customer. Shipments to a PO Box will be sent via USPS and may add an additional day to the delivery time.
How can I check the status of my order?
You will receive updates as to the status of your order via the email address you provided in the checkout process. You can also visit the Flash Wireless website and click the Order Status link anytime to track your order.
How will I know that my order was received and is being processed?
Upon completion of your order, you will receive an order confirmation page with an order number, as well as an order confirmation email containing the same information. If you don’t see a confirmation page with an order number, your order was not completed and accepted.
Do my shipping and billing addresses need to match? .
In order to expedite your order, shipping and billing addresses should be the same. If the addresses are different, your order may be delayed.
Can I upgrade/replace my phone at any time?
Yes, you can purchase a device without a new service plan through your customer portal by clicking Upgrade Device under the “My Flash Wireless” tab. Flash Wireless devices can only be used with Flash Wireless service.
Are signatures required to receive a delivery from Flash Wireless?
No, signatures are not required.
What happens to my account if my device is returned by FedEx?
Your device charges will be automatically refunded less shipping costs. Please contact Flash Wireless Customer Care at 888-226-2141, Monday through Saturday 8 a.m. – 1 a.m. and Sunday 9 a.m. – 9 p.m. (EST), to reorder or activate your own device.
Why do I need to provide a credit card or debit card to place my order?
As part of your application for service, Flash Wireless requires a valid credit card, bank debit card or prepaid debit card for your monthly service charge, activation fees, and applicable sales taxes. Your card will also be billed for any equipment or accessory purchases.
Is there a limit to the number of wireless devices associated with one account?
Yes, residential customers may only order up to Six (6) lines per account. However, you can have 5 accounts per address.