Terms and Conditions (U.S. Only)

ACN Strive for 5 – Customer Terms & Conditions (U.S. Only)

Effective December 8, 2014

Revised December 29, 2016

Important Terms:

  • Originating Customer – The customer who is referring other customers to ACN to be eligible for a Strive for 5 bill credit.
  • Referred Customers – The customers used toward the Originating Customer’s Strive for 5 eligibility.
  • Monthly Recurring Charge (MRC) – A customer’s Monthly Recurring Charge for service, excluding taxes, surcharges or additional features.

Eligibility

  • Originating Customer must be active, current on all billing, and must have an account of the same service in order to receive a credit. Services cannot be mixed to total 5.
  • An Originating Customer is eligible if they refer 5 residential Eligible Referred Customer accounts or lines, as applicable (see below), that are the same type of service as the Originating Customer:
    • United States
      • Flash Wireless accounts.
      • Standalone Digital Phone Service accounts.
      • Local and Long Distance accounts activated before December 13, 2016.
      • Digital Phone Service Bundled with High Speed Internet accounts activated before December 29, 2016.

Who are Eligible Referred Customers?

  • To be an Eligible Referred Customer, the applicable customer account must be activated in accordance with these Customer Terms and Conditions.
  • Other than with respect to Flash Wireless Family Plans, each active Flash Wireless or Digital Phone Service Referred Customer line will count toward Strive for 5, and the lines do not need to be on separate accounts. For example, if a Referred Flash Wireless Customer has an account with three, active lines, then all three lines will count toward the Originating Customer’s Strive for 5. Each Local/Long Distance customer account, or Flash Wireless Family Plan customer account, regardless of the number of lines, will count as one customer toward Strive for 5.
  • If an Originating Customer has multiple lines on their personal account that is receiving the Strive for 5 credit, those additional lines do not count as eligible customers toward Strive for 5. For example, if an Originating Customer has a Flash Wireless plan with two separate lines, the second line would not count toward Strive for 5 eligibility. However the Originating Customer could be eligible for multiple bill credits as explained in the Calculation of Credits section below.
  • Originating Customers with multiple accounts can use those additional accounts for personal Strive for 5 qualification. The additional accounts will be subject to Referred Customer conditions, and the multiple line rules as specified above may apply. For example, if an Originating Customer has two Digital Phone Service accounts and only the first is receiving a Strive for 5 credit, the second account (and, if applicable, its multiple lines) may be eligible for use toward Strive for 5 eligibility.
  • Customer eligibility will be determined on the fifth day of each calendar month. Referred Customer accounts with a past due balance as of this date will not count toward the promotion.
  • All Referred Customers must reside in the same country as the Originating Customer. For example, an Originating Customer in the U.S. must refer 5 eligible U.S. customers accounts.
  • Only customer accounts directly referred by the Originating Customer count toward their Strive for 5. For example, if a Referred Customer referred another customer, that customer’s account would not count toward the Originating Customer’s Strive for 5.In order for a Referred Customer’s line to count toward an Originating Customer’s Strive for 5, the Referred Customer must enter the Originating Customer’s phone number (associated with their eligible service account) at the time the Referred Customer establishes their account. For example, a Referred Customer who is signing up for Digital Phone Service must enter the Originating Customer’s Digital Phone Service number during the order process. The Referred Customer account (including each line under the account) will be attributed to the Originating Customer account associated with Originating Customer phone number entered.
  • An Originating Customer account that is receiving Strive for 5 credit under this promotion or ACN’s IBO Strive for 5 promotion is not eligible to be a Referred Customer account. If a Referred Customer account becomes an Originating Customer account that is receiving Strive for 5 credit, the Referred Customer account will no longer qualify as such. This rule applies to Referred Customer accounts with multiple lines. For example, if John is a Digital Phone Service Referred Customer with five active lines on one account, and then qualifies for Strive for 5 on one of those lines, his entire account (including each of its lines) becomes ineligible to count as a Referred Customer.
  • Important Note Regarding Existing Customers Converting to Flash Wireless Family Plan Lines: An existing Flash Wireless Referred Customer who converts their single line plan to a Family Plan in which they are NOT the account holder will no longer count toward the Originating Customer’s Strive for 5 Eligibility in respect to the converted line. If an existing Flash Wireless Referred Customer converts their single line plan to a Family Plan in which they ARE the account holder (and maintains all other eligibility requirements), they will continue to count toward the Originating Customer’s Strive for 5 eligibility. For Example: If John has a single line Flash Wireless plan that is being used toward Kim’s Strive for 5 eligibility and he moves his line to his brother Mike’s Flash Wireless Family Plan, John’s line will no longer count toward Kim’s Strive for 5, as John isn’t the account holder. However, if John converts his own single line plan to a Family Plan in which he is the account holder, Kim will continue to receive Strive for 5 credit for John as a Referred Customer
  • This program is intended for ACN customers to refer their friends and family to ACN as new customers, and should not be advertised or marketed in a commercial manner. Commercial accounts/customers are not eligible.

Tip: We highly encourage each customer to refer and maintain more than the minimum of 5 eligible customers in case one or more customers are no longer eligible to count toward the promotion.

Calculation of Credit

A credit for the residential monthly service charge will be applied each month as long as 5 eligible Referred Customer accounts or lines, as applicable (see above), are maintained.

Digital Phone Service (in all locations except Puerto Rico) – Subject to the terms below, your credit will equal your Monthly Recurring Charge (MRC) and will be applied to the monthly service on your eligible account. If you have multiple lines under your account, the credit will be equal to the MRC associated with only one of those lines not already receiving Strive for 5 credit.

  • An Originating Digital Phone Service Customer with an account with multiple lines is eligible to receive a bill credit on each line, but each line must separately meet the Strive for 5 Originating Customer eligibility requirements. For example, if an Originating Customer has two Digital Phone Service lines and refers 10 or more eligible Digital Phone Service lines, the Originating Customer may receive two MRC credits.

Flash Wireless – Subject to the terms below, your credit will equal your Monthly Recurring Charge (MRC) and will be applied to the monthly service on your eligible account.

  • Other than Flash Wireless Family Plan accounts, if you have multiple lines under your account, the credit will be equal to the MRC associated with only one of those lines not already receiving Strive for 5 credit. An Originating Flash Wireless Customer, other than a Flash Wireless Family Plan customer, with an account with multiple lines is eligible to receive a bill credit on each line, but each line must separately meet the Strive for 5 Originating Customer eligibility requirements. For example, if an Originating Customer has two Flash Wireless lines and refers 10 or more eligible Flash Wireless lines, the Originating Customer may receive two MRC credits.
  • An Originating Flash Wireless Customer with a Flash Wireless Family Plan as their eligible account and who has as Referred Customers both Flash Wireless Family Plan customers and individual plan customers will receive a maximum credit on their MRC equal to the then-current highest MRC for individual plans offered by Flash Wireless for the underlying carrier to which Originating Customer’s applicable account is attributed.

Credits may take up to two months to be applied. The Originating Customer must be active and current on all billing at the time the credit is applied.

Tax and surcharges on the credit amount still apply, where applicable.

If a Referred Customer is determined to be ineligible, ACN reserves the right to reverse the credit to the Originating Customer.

ACN (our parent company) has the right to modify this program at its discretion for compliance, administrative or other similar reasons at any time, with or without notice.

ACN has the right to end this program anytime at its discretion and will post notice 30 days in advance. Should ACN discontinue this program, credits will still be applied for a period of up to 6 months following the promotion end date assuming the Originating Customer is active, does not have a past due account and maintains the 5 eligible Referred Customer accounts or lines, as applicable, used for the promotion at the time of its end date, and through the end of that 6 month period.